# Admin Help Centre

Welcome! This help centre is for [Resource Booking System (RBS)](https://rbs.dwp.gov.sg/) agency admins to:

* learn how to use RBS
* get help for common problems

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To search the help centre, press **CMD + K** on Mac or **Ctrl + K** on Windows.
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### About Resource Booking System (RBS)

Resource Booking System (RBS) is a product developed by GovTech for:

* public agencies in Singapore to manage resource bookings 
* public officers to make bookings for resources in their agency

As an agency admin, you can use RBS to manage agency resources, staff bookings, and more.

### Browse topics

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Bookings</strong></td><td><ul><li><a href="../knowledge-base/bookings#types-of-booking-status">Types of booking status</a></li><li><a href="../knowledge-base/bookings#cancelling-bookings">Cancelling bookings</a></li><li><a href="../knowledge-base/bookings#transferring-bookings">Transferring bookings</a></li></ul></td><td></td><td></td></tr><tr><td><strong>Resources</strong></td><td><ul><li><a href="../knowledge-base/resources#viewing-and-editing-resources">Viewing and editing resources</a></li><li><a href="../knowledge-base/resources#creating-resources">Creating resources</a></li></ul></td><td><strong>More about resources</strong></td><td><ul><li><a href="knowledge-base/resources/combined-resources">Combined resources</a></li><li><a href="knowledge-base/resources/shared-resources">Shared resources</a></li><li><a href="knowledge-base/resources/types-and-subtypes">Types and subtypes</a></li><li><p><a href="knowledge-base/resources/resource-presets">Resource presets</a></p><ul><li><a href="knowledge-base/resources/resource-presets/additional-services">Additional services</a></li><li><a href="knowledge-base/resources/resource-presets/availability">Availability</a></li><li><a href="knowledge-base/resources/resource-presets/booking-usage">Booking usage</a></li><li><a href="knowledge-base/resources/resource-presets/built-in-amenities">Built-in amenities</a></li></ul></li></ul></td></tr><tr><td><strong>Users</strong></td><td><ul><li><a href="../knowledge-base/users#viewing-and-editing-users">Viewing and editing users</a></li><li><a href="../knowledge-base/users#creating-users">Creating users</a></li></ul></td><td><strong>More about users</strong></td><td><ul><li><a href="knowledge-base/users/user-groups">User groups</a></li></ul></td></tr><tr><td><strong>Locations</strong></td><td><ul><li><a href="../knowledge-base/locations#parent-and-child-locations">Parent and child locations</a></li><li><a href="../knowledge-base/locations#shared-locations">Shared locations</a></li><li><a href="../knowledge-base/locations#viewing-and-editing-locations">Viewing and editing locations</a></li><li><a href="../knowledge-base/locations#creating-locations">Creating locations</a></li><li><a href="../knowledge-base/locations#types-of-location">Types of location</a></li></ul></td><td></td><td></td></tr><tr><td><strong>Notifications</strong></td><td><ul><li><a href="../knowledge-base/notifications#default-notification-schemes">Default notification schemes</a></li><li><a href="../knowledge-base/notifications#custom-notification-schemes">Custom notification schemes</a></li></ul></td><td><strong>More about notifications</strong></td><td><ul><li><a href="knowledge-base/notifications/notification-templates">Notification templates</a></li></ul></td></tr><tr><td><strong>Agency settings</strong></td><td><ul><li><a href="../knowledge-base/agency-settings#users-wog-a-d-identifier">Users (WOG AD identifier)</a></li><li><a href="../knowledge-base/agency-settings#resource-types">Activated resource types</a></li></ul></td><td><strong>More agency settings</strong></td><td><ul><li><p><a href="knowledge-base/agency-settings/booking-settings">Booking settings</a></p><ul><li><a href="knowledge-base/agency-settings/booking-settings/booking-window">Booking window</a></li></ul></li></ul></td></tr></tbody></table>

### Report an issue or share feedback

{% hint style="info" %}
Complete our [feedback form](https://go.gov.sg/rbsfeedback) if you have:&#x20;

* an issue that’s not covered in the help centre&#x20;
* suggestions on how we can do better
  {% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help-admin.rbs.dwp.gov.sg/admin-help-centre.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.