# Resource is not available

There can be many reasons why a resource may not be available for booking.

Here's how you can troubleshoot this issue.

<details>

<summary>Reason 1: status of resource</summary>

The[ resource status](https://help-admin.rbs.dwp.gov.sg/knowledge-base/resources#status-of-resources) must be active for it to be available for booking. Resources that are inactive, pending review, or terminated will not show up when users search for resources.

For [combined resources](https://help-admin.rbs.dwp.gov.sg/knowledge-base/resources/combined-resources) (for example, resources that are made up of 2 different rooms), all the individual resources that it is made up of must be active.

To check the status of a resource, select **Resources**, then **All resources** on the side navigation bar.

</details>

<details>

<summary>Reason 2: availability schedule</summary>

Every resource has at least 1 [availability schedule](https://help-admin.rbs.dwp.gov.sg/knowledge-base/resources/resource-presets/availability). This availability schedule determines when the resource will be made available for booking.

Here's an example:

`Meeting Room A`'s availability schedule is: Monday, Tuesday, Wednesday, Thursday, Friday from 9am to 6pm.

In this case, `Meeting Room A` will not show up if users want to make a booking after 6pm on a weekday or all day on weekends.

To check the availability schedule assigned to a resource, select **Resources**, then **All resources** on the side navigation bar. Select the resource. On the side panel, select the **Availability** tab.

</details>

<details>

<summary>Reason 3: existing bookings</summary>

A resource will not be available for [booking](https://help-admin.rbs.dwp.gov.sg/knowledge-base/bookings) if another user has already made a booking at the same date and time.

To check bookings for a resource, select **Bookings** on the side navigation bar and search for the resource name.

</details>

<details>

<summary>Reason 4: user group permissions</summary>

If a resource is not available for booking for a specific user, it's likely due to [user group permissions](https://help-admin.rbs.dwp.gov.sg/knowledge-base/users/user-groups#resource-permissions-booking-window-and-booking-limits).

When creating a user group, admins can configure resource permissions for the group. For example, an admin can decide that the user group `abc-tempstaff` can only make bookings for resources under the `Meeting Rooms` subtype.

To check user group permissions, select **Users**, then **User groups** on the side navigation bar. Select the user group. On the side panel, select the **Permissions and settings** tab.

</details>

<details>

<summary>Reason 5: resource booking settings</summary>

A resource may not be available due to its [booking settings](https://help-admin.rbs.dwp.gov.sg/knowledge-base/agency-settings/booking-settings). For example, admins can decide that bookings for resources under the `Event Spaces` subtype must be made at least 3 days in advance.

In this case, the resource will not show up if users want to make a booking for the following day.

To check booking settings for a resource, select **Resources**, then **All resources** on the side navigation bar. Select the resource. On the side panel, select the **Booking settings** tab.

</details>

***

### More about resources

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><a href="../knowledge-base/resources"><strong>Resources</strong></a></td><td>An overview of how resources work in the Resource Booking System.</td></tr><tr><td><a href="../knowledge-base/resources/combined-resources"><strong>Combined resources</strong></a></td><td>Resources made up of other resources.</td></tr><tr><td><a href="../knowledge-base/resources/shared-resources"><strong>Shared resources</strong></a></td><td>Resources available for booking by users of more than 1 agency.<br><br></td></tr><tr><td><a href="../knowledge-base/resources/types-and-subtypes"><strong>Types and subtypes</strong></a></td><td>Categories to organise your resources, so it's easier for users to find them.</td></tr><tr><td><a href="../knowledge-base/resources/resource-presets"><strong>Resource presets</strong></a></td><td><ul><li><a href="../knowledge-base/resources/resource-presets/additional-services">Additional services</a></li><li><a href="../knowledge-base/resources/resource-presets/availability">Availability</a></li><li><a href="../knowledge-base/resources/resource-presets/booking-usage">Booking usage</a></li><li><a href="../knowledge-base/resources/resource-presets/built-in-amenities">Built-in amenities</a></li></ul></td></tr></tbody></table>
