Resource is not available

There can be many reasons why a resource may not be available for booking.

Here's how you can troubleshoot this issue.

Reason 1: status of resource

The resource status must be active for it to be available for booking. Resources that are inactive, pending review, or terminated will not show up when users search for resources.

For combined resources (for example, resources that are made up of 2 different rooms), all the individual resources that it is made up of must be active.

To check the status of a resource, select Resources, then All resources on the side navigation bar.

Reason 2: availability schedule

Every resource has at least 1 availability schedule. This availability schedule determines when the resource will be made available for booking.

Here's an example:

Meeting Room A's availability schedule is: Monday, Tuesday, Wednesday, Thursday, Friday from 9am to 6pm.

In this case, Meeting Room A will not show up if users want to make a booking after 6pm on a weekday or all day on weekends.

To check the availability schedule assigned to a resource, select Resources, then All resources on the side navigation bar. Select the resource. On the side panel, select the Availability tab.

Reason 3: existing bookings

A resource will not be available for booking if another user has already made a booking at the same date and time.

To check bookings for a resource, select Bookings on the side navigation bar and search for the resource name.

Reason 4: user group permissions

If a resource is not available for booking for a specific user, it's likely due to user group permissions.

When creating a user group, admins can configure resource permissions for the group. For example, an admin can decide that the user group abc-tempstaff can only make bookings for resources under the Meeting Rooms subtype.

To check user group permissions, select Users, then User groups on the side navigation bar. Select the user group. On the side panel, select the Permissions and settings tab.

Reason 5: resource booking settings

A resource may not be available due to its booking settings. For example, admins can decide that bookings for resources under the Event Spaces subtype must be made at least 3 days in advance.

In this case, the resource will not show up if users want to make a booking for the following day.

To check booking settings for a resource, select Resources, then All resources on the side navigation bar. Select the resource. On the side panel, select the Booking settings tab.

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More about resources

Resources

An overview of how resources work in the Resource Booking System.

Combined resources

Resources made up of other resources.

Shared resources

Resources available for booking by users of more than 1 agency.

Types and subtypes

Categories to organise your resources, so it's easier for users to find them.

Resource presets

• Additional services

• Availability

• Booking usage

• Built-in amenities