Notification templates

The actual message that relevant users will receive, created using personalisation tags.

A notification template is the actual message that relevant users will receive. It is part of a notification scheme that will be triggered by an event.

For example, if a booking is confirmed (the event), it'll trigger the notification scheme named Booking confirmed. This notification scheme comprises 4 notification templates. This means that there will be a total of 4 notifications sent. However, some of these notifications may be for 1 specific group of users only.

When you create a notification template, you can determine the:

• type of notification

• message

• recipient (for applicable events only)

• delivery schedule (for applicable events only)

Types of notification

There are two types of notification templates:

• Email

• Web and app

Email notifications will be sent to the user’s email address.

Web notifications will be shown when the user logs in to RBS on their desktop or laptop.

App notifications will be sent as a push notification to users who have the Workpal app installed on their mobile device.

Although web and app notifications are sent separately, the message that you create must be the same for both.

Message

You can edit the message that will be sent using personalisation tags. When the notification is sent, these tags will be replaced with information that’s relevant to the user or booking.

Personalisation tag	Description	Example
Additional service	Name of the additional service, and the quantity or time requested.	Cleaning services (1 hour)
Booking ID	Unique ID of the booking	GOVTECH/1234324343
Booking dates	Date of the booking. Can be a single date or a list of dates (if it's a recurring booking).	28 July 2023, Friday
Booking hosts	Current hosts for the booking. If there are multiple hosts, each host will be separated by a line break.	Alicia Lim Xin Yi ([e-mail]) Alexander Koh Wei Jie ([e-mail]) Audrey Ng Li Ying ([e-mail])
Booking owner	Current owner for the booking	Aaron Lee Jun Jie ([e-mail])
Booking time	Time of the booking	10:00am – 12:00pm
Booking title	Booking title, as entered by the user.	Scrum of scrums
Booking usage	Booking usage, as selected by the user at the time of booking.	VIP meeting
Date and time booking was edited	Date and time the booking was last edited	6 July 2023, 12:36pm
Date and time booking was made	Date and time the booking was first made	6 July 2023, 12:36pm
Last user to update booking	The user who last updated the booking, and their email. This could be: a user who edited the booking an agency admin who cancelled the booking	Aaron Lee Jun Jie ([e-mail])
Previous booking hosts	The previous booking hosts before the booking was transferred. Includes their email. If there are multiple hosts, each host will be separated by a line break.	Alicia Lim Xin Yi ([e-mail]) Alexander Koh Wei Jie ([e-mail]) Audrey Ng Li Ying ([e-mail])
Previous booking owner	The previous booking owner before the booking was transferred. Includes their email.	Aaron Lee Jun Jie ([e-mail])
Reason for cancellation	The reason provided by the admin for cancelling the booking	Sorry, we need the room for a last-minute VIP meeting.
Recipient's full name	Full name of the recipient of the notification	Alicia Lim Xin Yi
Recurring label	Label to indicate a recurring booking. If it is not a recurring booking, nothing will be shown.
Resource name	Name of resource	0811 Einstein
User who made booking	The user who made the booking	Aaron Lee Jun Jie

Recipient

Depending on the event that will trigger the notification scheme, you may be able to decide the recipient for the notification template.

This means you can have a different notification template (and message) for each recipient.

Event	Possible recipients
Booking cancelled by admin	Booking hosts Booking owner
Booking cancelled by user	Booking hosts Booking owner
Booking confirmed	Booking hosts Booking owner User who made booking
Booking reminder: upcoming	Booking hosts Booking owner
Booking transferred	New booking owner Previous booking hosts Previous booking owner

Delivery schedule

Depending on the event that will trigger the notification scheme, you may be able to decide when a notification template will be sent. For example, for upcoming booking reminders, you can choose to send the notification 1 day before the booking at 2pm.

Event	When to send the notification?
Account deactivation warning	How many days before account deactivation?
Additional service: reminder	How many days before booking? At what time?
Booking reminder: upcoming	How many days before booking? At what time?

Viewing and editing notification templates

To edit a notification template:

1. On the side navigation bar, select Notifications

2. Select a notification scheme from the table

3. On the side panel, look for notification templates and select Edit

4. Select the notification template to edit

5. Make your edits and select Save

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More about notifications

Notifications

• Default notification schemes

• Custom notification schemes