Notification templates
The actual message that relevant users will receive, created using personalisation tags.
A notification template is the actual message that relevant users will receive. It is part of a notification scheme that will be triggered by an event.
For example, if a booking is confirmed (the event), it'll trigger the notification scheme named Booking confirmed. This notification scheme comprises 4 notification templates. This means that there will be a total of 4 notifications sent. However, some of these notifications may be for 1 specific group of users only.
When you create a notification template, you can determine the:
type of notification
message
recipient (for applicable events only)
delivery schedule (for applicable events only)
Types of notification
There are two types of notification templates:
Email
Web and app
Email notifications will be sent to the user’s email address.
Web notifications will be shown when the user logs in to RBS on their desktop or laptop.
App notifications will be sent as a push notification to users who have the Workpal app installed on their mobile device.
Although web and app notifications are sent separately, the message that you create must be the same for both.
Message
You can edit the message that will be sent using personalisation tags. When the notification is sent, these tags will be replaced with information that’s relevant to the user or booking.
Additional service
Name of the additional service, and the quantity or time requested.
Cleaning services (1 hour)
Booking ID
Unique ID of the booking
GOVTECH/1234324343
Booking dates
Date of the booking. Can be a single date or a list of dates (if it's a recurring booking).
28 July 2023, Friday
Booking hosts
Current hosts for the booking. If there are multiple hosts, each host will be separated by a line break.
Alicia Lim Xin Yi (Alicia_Lim@tech.gov.sg)
Alexander Koh Wei Jie (Alexander_Koh@tech.gov.sg)
Audrey Ng Li Ying (Audrey_Ng@tech.gov.sg)
Booking owner
Current owner for the booking
Aaron Lee Jun Jie (Aaron_Lee@tech.gov.sg)
Booking time
Time of the booking
10:00am – 12:00pm
Booking title
Booking title, as entered by the user.
Scrum of scrums
Booking usage
Booking usage, as selected by the user at the time of booking.
VIP meeting
Date and time booking was edited
Date and time the booking was last edited
6 July 2023, 12:36pm
Date and time booking was made
Date and time the booking was first made
6 July 2023, 12:36pm
Last user to update booking
The user who last updated the booking, and their email. This could be:
a user who edited the booking
an agency admin who cancelled the booking
Aaron Lee Jun Jie (Aaron_Lee@tech.gov.sg)
Previous booking hosts
The previous booking hosts before the booking was transferred. Includes their email. If there are multiple hosts, each host will be separated by a line break.
Alicia Lim Xin Yi (Alicia_Lim@tech.gov.sg)
Alexander Koh Wei Jie (Alexander_Koh@tech.gov.sg)
Audrey Ng Li Ying (Audrey_Ng@tech.gov.sg)
Previous booking owner
The previous booking owner before the booking was transferred. Includes their email.
Aaron Lee Jun Jie (Aaron_Lee@tech.gov.sg)
Reason for cancellation
The reason provided by the admin for cancelling the booking
Sorry, we need the room for a last-minute VIP meeting.
Recipient's full name
Full name of the recipient of the notification
Alicia Lim Xin Yi
Recurring label
Label to indicate a recurring booking. If it is not a recurring booking, nothing will be shown.
Resource name
Name of resource
0811 Einstein
User who made booking
The user who made the booking
Aaron Lee Jun Jie
Recipient
Depending on the event that will trigger the notification scheme, you may be able to decide the recipient for the notification template.
This means you can have a different notification template (and message) for each recipient.
Booking cancelled by admin
Booking hosts
Booking owner
Booking cancelled by user
Booking hosts
Booking owner
Booking confirmed
Booking hosts
Booking owner
User who made booking
Booking reminder: upcoming
Booking hosts
Booking owner
Booking transferred
New booking owner
Previous booking hosts
Previous booking owner
Delivery schedule
Depending on the event that will trigger the notification scheme, you may be able to decide when a notification template will be sent. For example, for upcoming booking reminders, you can choose to send the notification 1 day before the booking at 2pm.
Account deactivation warning
How many days before account deactivation?
Additional service: reminder
How many days before booking?
At what time?
Booking reminder: upcoming
How many days before booking?
At what time?
Viewing and editing notification templates
To edit a notification template:
On the side navigation bar, select Notifications
Select a notification scheme from the table
On the side panel, look for notification templates and select Edit
Select the notification template to edit
Make your edits and select Save
More about notifications
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