⚙️Agency settings

Manage your agency's RBS account.

As an admin of your agency, you can edit your agency's account settings. Most of these details would've already been set up for you, but you may need to edit them occasionally.

To do so, select Agency settings on the side navigation panel.

Users (WOG AD identifier)

The Resource Booking System (RBS) uses your agency's Whole-of-Government Active Directory (WOG-AD) identifier to manage users. You can add multiple AD identifiers. However, you should only add them if you want the users in that Active Directory to be added into RBS.

When users are added to RBS, they'll also be automatically added to your agency's default user group. This allows them to access the system, and make bookings for agency resources.

When adding AD identifiers, you can choose to automatically add TIVO users (Temporary staff, Interns, Vendors, and Other third-party employees) to a separate user group.

This will be helpful if you wish to assign different booking permissions to TIVO users. For example, if you want to :

  • restrict the type of resources that TIVO users can make bookings for

  • limit the number of resource bookings TIVO users can make

Learn more about resource permissions, booking window, and booking limits for user groups.

How it works

Every 24 hours, the system synchronises your users in the Active Directory with your users in the Resource Booking System. This means:

  • new users will be automatically added to RBS, and to your agency's default user group

  • users who have been removed from the Active Directory will be automatically removed from RBS

Resource types

These are the resource types that have been activated for your agency, which you can use to organise your agency's resources. You will not be able to make edits to this section, as they may affect billing.

If you wish to activate a new resource type for your agency, contact the application admin.


More agency settings

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