Additional services
Extra services that users can request for when they make a booking.
You can allow users to request for additional services when they make a Room resource booking.
For example:
beverages for meeting attendees
food catering for a workshop
cleaning services after a corporate event
sign language interpreter for a media release
This is optional, and up to the needs of your agency.
Viewing additional services
To view the additional service presets available for your agency:
On the side navigation bar, select Resources
Select Additional services under the Resource presets section
Common presets
Currently, there are 8 common presets for additional services:
Light Refreshments
Beverages
Snacks
Disposable Crockery
Porcelain Crockery
Trash Bags
Stationary Set
AV Support
These presets were created for your convenience, as they represent services that are common among many agencies.
If the common preset applies to your agency, you can assign them to resources. If it does not apply to your agency, you do not have to use them.
You cannot edit or delete common presets. This is because they are shared among all agencies.
Agency presets
If your agency offers an additional service that is not on the list of common presets, you can create one.
The preset you create will only be used for your agency. However, you can only delete it if it is not assigned to any resource.
Assigning additional services
Additional services must be assigned to resources before users can request for it.
If you create the additional service Cleaning services but it is not assigned to any resource, users will not be able to request for it.
If Cleaning services is assigned to the resource Roof Garden, users can request for it when they are making a booking for Roof Garden.
To assign an additional service to an existing resource:
On the side navigation bar, select Resources
Select All resources
Select a resource
Select Edit for the additional services section
Select the additional service you wish to assign
You will be asked to provide additional information. This includes:
maximum quantity that users can request for For example, 50 cups, 20 pax, or 10 hours.
user groups who should be notified about the request Usually the staff responsible for fulfilling the request.
notification scheme This determines the message that will be sent to your selected user groups.
Once you save your edits, users will be able to request for the additional service when making a booking for the resource.
Other resource presets
Schedules that determine when resources will be available for booking.
Reasons for booking a resource, usually used to screen booking requests.
Features that are part of a Room resource, such as projector or whiteboard.
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