# Additional services

You can allow users to request for additional services when they make a `Room` resource booking. 

For example: 

* beverages for meeting attendees 
* food catering for a workshop 
* cleaning services after a corporate event 
* sign language interpreter for a media release 

This is optional, and up to the needs of your agency.

### Viewing additional services

To view the additional service presets available for your agency:

1. On the side navigation bar, select **Resources** 
2. Select **Additional services** under the Resource presets section

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2FAdLsdEp5LGaJ3QlByUMn%2FAdditionalServices-1.png?alt=media&#x26;token=fd52785a-491e-4858-a40f-9236f3d11481" alt="Screenshot of the RBS admin portal, showing the steps to select Resources, then Additional services under the Resource presets section. "><figcaption></figcaption></figure>

#### Common presets

Currently, there are 8 common presets for additional services:&#x20;

* Light Refreshments
* Beverages
* Snacks
* Disposable Crockery
* Porcelain Crockery
* Trash Bags
* Stationary Set
* AV Support

These presets were created for your convenience, as they represent services that are common among many agencies.&#x20;

If the common preset applies to your agency, you can assign them to resources. If it does not apply to your agency, you do not have to use them. &#x20;

{% hint style="info" %}
You cannot edit or delete common presets. This is because they are shared among all agencies.
{% endhint %}

#### Agency presets

If your agency offers an additional service that is not on the list of common presets, you can create one. &#x20;

The preset you create will only be used for your agency. However, you can only delete it if it is not assigned to any resource.

### Assigning additional services

Additional services must be assigned to resources before users can request for it. &#x20;

If you create the additional service `Cleaning services` but it is not assigned to any resource, users will **not** be able to request for it.&#x20;

If `Cleaning services` is assigned to the resource `Roof Garden`, users can request for it when they are making a booking for `Roof Garden`. &#x20;

To assign an additional service to an existing resource:&#x20;

1. On the side navigation bar, select **Resources**&#x20;
2. Select **All resources**&#x20;
3. Select a resource &#x20;
4. Select **Edit** for the additional services section&#x20;
5. Select the additional service you wish to assign&#x20;

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2FC90K60U6jPRApJx4Z1Ov%2FAdditionalServices-2.png?alt=media&#x26;token=2869b344-4679-4ce0-b050-cfad15f0d5ca" alt="Screenshot of the RBS admin portal, showing the step to edit additional services for a selected resource on the side panel."><figcaption></figcaption></figure>

You will be asked to provide additional information. This includes:

* **maximum quantity that users can request for**\
  For example, 50 cups, 20 pax, or 10 hours.<br>
* **user groups who should be notified about the request**\
  Usually the staff responsible for fulfilling the request.<br>
* **notification scheme**\
  This determines the message that will be sent to your selected user groups.

Once you save your edits, users will be able to request for the additional service when making a booking for the resource.  &#x20;

***

### Other resource presets

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><a href="availability"><strong>Availability</strong></a></td><td>Schedules that determine when resources will be available for booking.</td></tr><tr><td><a href="booking-usage"><strong>Booking usage</strong></a></td><td>Reasons for booking a resource, usually used to screen booking requests.</td></tr><tr><td><a href="built-in-amenities"><strong>Built-in amenities</strong></a></td><td>Features that are part of a <code>Room</code> resource, such as projector or whiteboard.</td></tr></tbody></table>