# Users

A user is someone who can access the Resource Booking System (RBS). This is usually someone who is an employee of your agency. 

### Viewing and editing users

To view the list of users for your agency:

1. On the side navigation bar, select **Users**
2. Select **All users**

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2FjrXun6iSPFSic95rhmvs%2FUsers-1.png?alt=media&#x26;token=99a401ff-db70-430e-9879-494cee09c10e" alt="Screenshot of the RBS admin portal, showing the steps to select Users, then All users on the side navigation bar."><figcaption></figcaption></figure>

You'll see a table with all the users in your agency. From this table, you can look for and edit an individual user.

For example, you may wish to add a user to more user groups for easier management.&#x20;

1. Search for the user's email address&#x20;
2. Select the user
3. On the side panel, look for user details and select **Edit**
4. Select the user groups you wish to add the user to. You can select as many as you want.

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2FaQZdJS9WVG7C2JYmsJXh%2FUsers-2.png?alt=media&#x26;token=43bc4326-6dab-4eb8-a19f-687833ede5c6" alt="Screenshot of the RBS admin portal, showing the step to edit user details on the side panel."><figcaption></figcaption></figure>

You will not be able to edit any other details about the user. All other details, including name and email address, will be automatically updated via the [Whole-of-Government Active Directory (WOG-AD)](#user-content-fn-1)[^1].&#x20;

{% hint style="info" %}
When users are added to RBS, they're automatically added to their agency's default user group. This gives them the permissions to make bookings for resources in the agency.
{% endhint %}

### Creating users

You cannot create users in the Resource Booking System. Users will be automatically added based on your agency's Whole-of-Government Active Directory (WOG-AD) identifiers.&#x20;

However, it may take up to 24 hours for a user to be added. If a user you’re expecting is not in the list after 72 hours, [report an issue](https://go.gov.sg/rbsfeedback).

{% hint style="info" %}
To edit or add a WOG AD identifier, select **Agency settings**, **Agency details** on the side navigation bar.
{% endhint %}

***

### More about users

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><a href="users/user-groups"><strong>User groups</strong></a></td><td>Groups of users with the same permissions, authority, or responsibilities.</td></tr></tbody></table>

[^1]: The Whole-of-Government Active Directory (WOG-AD) manages user accounts for government agencies in Singapore.