# Bookings

As an admin for your agency, you can manage bookings for your agency’s resources.

This includes resources that are created by or for your agency.

To manage bookings, select **Bookings** on the side navigation bar.

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2Fgz8vxnOlFdfAZzEvgov8%2FBookings-1.png?alt=media&#x26;token=67692e48-5e7d-48bd-88b0-422fdca21e8b" alt="Screenshot of the RBS admin portal, showing the step to select Bookings."><figcaption></figcaption></figure>

From this table, you’ll be able to:

* view bookings
* edit bookings
* cancel bookings
* transfer bookings

This allows you to make changes on behalf of users, or cancel a user’s booking due to your agency’s needs.

{% hint style="info" %}
If you edit, cancel, or transfer a booking, the booking owner and hosts will be notified. To avoid inconveniencing users, try not to edit or cancel bookings unnecessarily.
{% endhint %}

You’ll also be able to search for and filter bookings. For example, you can search for the name or email of a user to view a list of bookings that they are the owner for. <br>

### Types of booking status

Here are the types of status a booking can have.

<table><thead><tr><th width="237">Status</th><th>Details</th></tr></thead><tbody><tr><td>Confirmed</td><td>The booking and all its details are confirmed.</td></tr><tr><td>Cancelled</td><td><p>The booking or booking request was cancelled by a user or admin. <br></p><p>If the booking was cancelled by an admin, you can see the reason for cancellation when you view the booking.</p></td></tr><tr><td>Recurring</td><td><p>This booking is part of a recurring series. </p><p><br>If you view the booking and select the <strong>Recurring bookings</strong> tab, you can see the other bookings in the same recurring series.</p></td></tr></tbody></table>

### Cancelling bookings

As an admin, you can cancel a user’s booking—even if it is a confirmed booking. However, you should only do this when absolutely necessary to avoid inconveniencing users. You’ll also need to provide a reason for the cancellation.&#x20;

For example, if the resource `Meeting Room 10-39` needs maintenance, you may need to:

* pause new bookings
* cancel existing bookings

To pause new bookings, you can change the resource status to `Inactive`.

To cancel existing bookings, you can:

1. Select the **Filters** button on the Bookings page
2. Under the Resources dropdown, select **Meeting Room 10-39**
3. Select **Apply Filters**

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2Fn3apPxSeDljraz8OS2uy%2FBookings-2.png?alt=media&#x26;token=24d14366-31c8-487a-8b16-82c7b6ff263c" alt="Screenshot of the filters available for Bookings, including the Resources filter."><figcaption></figcaption></figure>

You can also enter **Meeting Room 10-39** into the search bar. Either way, you’ll be shown a list of bookings for `Meeting Room 10-39`. From this list, you’ll be able to cancel existing bookings.

Once the booking is cancelled, the booking owner and hosts will be notified.

### Transferring bookings

When you transfer a booking, you are changing the booking owner for that booking.&#x20;

{% hint style="info" %}
In most cases, the booking owner is the user who made the booking. However, when making a booking, the user can enter someone else as the booking owner. This usually happens when the user is making a booking on behalf of someone else.&#x20;
{% endhint %}

This allows the new booking owner to:

* view, edit, or cancel the booking
* receive notifications for the booking
* manually start the booking, if it’s required
* add [booking hosts](#user-content-fn-1)[^1] for the booking

To transfer a booking:

1. Select the booking
2. Select the **Transfer booking** button in the Booking details section

<figure><img src="https://1434314168-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKh3QAdDkZRpCzNg4Hjve%2Fuploads%2FottGQJZyB8cAcy249plW%2FBookings-3.png?alt=media&#x26;token=091ccaec-5faa-48e6-a132-6b8d7b6e8758" alt="Screenshot of a booking which shows the Transfer booking button on the side panel."><figcaption></figcaption></figure>

Once the booking is transferred:

* the previous booking owner and hosts will lose access to the booking
* the new booking owner may be notified\*
* the previous booking owner and hosts may be notified\*

*\*The notifications sent depend on the* [*notification scheme*](https://help-admin.rbs.dwp.gov.sg/notifications#default-notification-schemes) *that's active. If the default scheme is active, the new booking owner, the previous booking owner and hosts will be notified.*

[^1]: Booking hosts will also receive notifications and can manually start bookings.