🔔Notifications

Updates that are automatically sent to a user when something happens.

Notifications are updates sent directly to a user to inform them that something has happened.

In the Resource Booking System (RBS), notifications are automatically sent based on notification schemes. These schemes are triggered by events that affect the user.

Here are some examples of events:

when a booking is confirmed
when a booking is cancelled
when a user’s account is about to be deactivated due to inactivity

Each notification scheme has 1 or more notification templates, which determines the actual message that is sent to the user.

To view the notification schemes available for your agency, select Notifications on the side navigation bar.

Default notification schemes

Currently, there are 9 default notification schemes created for every agency. This is 1 notification scheme for every event in RBS that requires a notification. You can identify default notification schemes by its Default tag.

You cannot delete default notification schemes, as they are there to make sure that relevant users are informed about important events.

To pause notifications, set a notification scheme to Inactive.

You can edit the notification templates in a default notification scheme.

This includes:

editing the message that users receive
sending different messages to different recipients
sending multiple messages to the same recipient for a single event
date and time to send the notification (for selected events only)

Custom notification schemes

As an admin of an agency, you can create custom notification schemes. This feature can be useful for admins who wish to send different messages depending on the resource type, subtype, or resource booked.

Here are 2 examples of such scenarios:

For each event, each user will only receive notifications based on 1 notification scheme. If a resource is not assigned any notification scheme, the default scheme will apply.

More about notifications

Last updated 1 year ago